Have questions about your monthly bill?  Please contact our Customer Service Department. Requests sent Monday through Thursday, excluding Federal Holidays, will receive a response within 48 hours.

We offer a variety of service programs to benefit the needs of our members.

TVA provides regulatory oversight for your local power company’s rates and service practice policies.

If you have an issue or complaint that you have not been able to resolve by following all processes and procedures as required within Holston Electric Cooperative's Service Practice Policies, TVA’s Complaint Resolution Process may be able to help.

There are three ways to begin the process: