Holston Electric Cooperative and HolstonConnect are currently seeking the following positions listed below.
Completed applications should be returned or post marked no later than Monday, November 4, 2024.
Applications are accepted in office, by mail, or email to: careers@holstonelectric.com. Application link is listed at the bottom of this page.
An application is required to be considered for employment.
There are multiple job openings for these positions.
JOB POSTING 1 OF 2
POSITION: COMMUNICATIONS TECHNICIAN - (Irregular Schedule)
REPORTS TO: DIRECTOR OF NETWORK ADMINISTRATION JOB DESCRIPTION:
The Communications Technician performs site surveys on businesses and Multiple Dwelling Units to determine how to fulfill the broadband
needs of the site. Utilizing a deep understanding and experience of Broadband, Wi-Fi, and telephone the support technician will assist the sales team with analyzing needs and best methods of providing a level of service that exceeds the customers’ expectations. In conjunction with the engineering team they will implement the installation method that is best suited for the customer.
MINIMUM EDUCATION AND EXPERIENCE:
- High school diploma or GED required.
- Minimum of 2-4 years of troubleshooting experience in the telecommunications or broadband industry required.
- Proven ability to understand and follow written and oral directions.
TECHNICAL SKILL REQUIREMENTS:
- Proficiently use fiber tools and fiber optic test equipment including fusion splicer, power meter, OTDR, CAT5/6.
- Knowledge of applicable electronic equipment and specialty tools.
- Ability to troubleshoot damaged fiber and data cable effectively and efficiently.
- Be available for 7 day / 24 hour stand by periods as needed.
- Basic computer skills including working knowledge of Microsoft Word and Excel.
- Must be able to record and organize paperwork via hardcopy and electronic format.
- Organized with a strong attention to detail and capable of working with minimum supervision.
- Understanding of POTS, Business phone, SIP, PRI and ability to troubleshoot.
- Basic WAN/LAN TCP/IP address understanding.
- Basic TCP & UDP IP Port understanding.
- Basic Internet Router/Firewall understanding.
- Perform other related duties as required.
OTHER SKILLS:
- Ability to read, comprehend and carry out instructions.
- Strong organizational, interpersonal, verbal and written communication skills.
- Ability to motivate, lead, teach and train on proper work and safety procedures.
- Strong customer focused service mentality.
- Experience working in a team-oriented, collaborative environment.
- Must display willingness to learn new skills and initiative to present new ideas.
WORK CONDITIONS:
- Must be able to stoop, crawl, bend at the knees and waist, squat and lift 75 lbs.
- Must be able to stand for long periods of time on varied surfaces.
- Position requires working outdoors in all types of weather.
- Climb and use ladders on poles for accessing aerial fiber plant.
HOURS:
- Irregular scheduled 40-hour work week in variable shifts as needed by the Cooperative to cover 24/7 duties. Shifts may include holidays, weekends, evening, and night shifts.
- May be required to work long and unpredictable hours.
- On-call availability required. RATE OF PAY:
- $17.00 per hour, commensurate with experience.
- Highly competitive benefits package includes Health, Dental, Vision, Life, LTD, Sick, Vacation, Pension Plan, and 401k.
PRE-EMPLOYMENT REQUIREMENTS:
- Must possess and be able to maintain a driver’s license.
- Must be insurable by HEC’s insurance carrier.
- Applicant must pass drug screen and physical.
- Applicant may be required to take job related pre-employment tests.
- A background check is required.
APPLICATIONS WILL BE ACCEPTED THROUGH November 4, 2024.
ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS.
JOB POSTING 2 OF 2
POSITION: DISPATCHER - (Irregular Schedule)
REPORTS TO: SERVICE SUPERVISOR JOB DESCRIPTION:
The Dispatcher ensures orders are fulfilled on time by routing workflow and providing support to Technicians, Servicemen, Linemen,
Contractors, and Sales and Work Order Associates. The position serves as a liaison between Technicians and Call Centers to meet operational needs, including the customer experience. Direct contact with customers may be required to provide technical support information.
RESPONSIBILITIES:
- Receives distribution cooperative outage reports. Takes necessary action to restore service as soon as possible observing all safety rules as required.
- Provides technician routes to ensure customer commitments of installations and service calls are met.
- Maintains a general knowledge of all related electrical and broadband services provided by the cooperative.
- Handles in-bound/out-bound calls for both internal and external customers.
- Issues switching orders on request from field.
- Reports all pertinent system disturbance and activities to Service Supervisor.
- Attends dispatcher safety/training meetings.
- Maintains a chronological log of system conditions, clearances, hot line orders, radio communications, breaker operations, and all pertinent conditions.
- Runs system reports to evaluate outages, loads, blinks, and other reports as needed by Director of Engineering.
- Exercises control over the entire power system utilizing analog and telemetry data and operates remote equipment by supervisory control via CRT and computer interface to the remote station.
- Ability to interrogate and operate the AMI system.
- Performs Tier 1 Troubleshooting.
- Logs information regarding planned and unplanned outages.
- Assists with escalations in a timely fashion.
- Performs other related duties as required.
MINMUM EDUCATION AND EXPERIENCE:
- High school diploma or GED required.
- Minimum of 2-4 years of Customer Service and/or Dispatch experience.
- Proven ability to understand and follow written and oral directions.
SKILLS:
- Ability to read, comprehend and carry out instructions.
- Ability to exercise independent judgment and to work in emergency situations with speed and accuracy.
- Strong organizational, interpersonal, verbal and written communication skills.
- Must have calm, steady bearing with courteous telephone manners.
- Organize and prioritize workload.
- Effectively perform multiple tasks simultaneously using various communication methods.
- Strong customer focused service mentality.
- Experience working in a team-oriented, collaborative environment.
WORK CONDITIONS
- Demands for the position are typical of an office environment and must be met to perform essential functions of position.
- Must be able to sit for long periods of time.
- Ability to stoop, bend at the knees and waist, squat and lift up to 20 lbs.
HOURS:
- Irregular scheduled 40-hour work week in variable shifts as needed by the Cooperative to cover 24/7 dispatching duties. Shifts may include holidays, weekends, evening, and night shifts.
- Some overtime may be required. RATE OF PAY:
- $17.00 per hour.
- Highly competitive benefits package includes Health, Dental, Vision, Life, LTD, Sick, Vacation, Pension Plan, and 401k.
PRE-EMPLOYMENT REQUIREMENTS:
- Applicant must pass drug screen and physical.
- Applicant may be required to take job related pre-employment tests.
- A background check is required.
APPLICATIONS WILL BE ACCEPTED THROUGH November 4, 2024.
ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS.