Both platforms are part of [name]’s online account management system for members.

The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from [name] about your monthly bill being ready to pay online, your account number is provided in that email. You can also call [name] at [phone number] for assistance.

*** OR ***

Your new account number will be listed on your latest bill. You can also look it up here. (Note: You will need your Customer Number, which you can find on your last bill.)

NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.

Downloads:

• Where to find your account number on your bill (pdf)

(modify as needed for your registration process):
Members can sign up for My Holston via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for My Holston.

• Residential members will need to have their account number on hand before starting this process.
• Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.

To register, click here (URL) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to My Holston with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

Downloads:

• Register for My Holston on the Web (pdf)

(modify as needed for your registration process):
Visit the Apple App Store or Google Play on your phone or tablet and search for “My Holston” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for My Holston via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for My Holston.

• Residential members will need to have their account number on hand before starting this process.
• Commercial members will need to have the tax ID number for their business.

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.

To register, click here (URL) and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to My Holston with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

Downloads:

• Download App and Register for SmartHub on Mobile Device (pdf)

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in My Holston, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, all of those members who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

• Click on My Profile
• Click on Update My Paperless Settings.
• You can then choose your preference by selecting On or Off for paperless billing

On the app:

• Select Settings
• Select Paperless Bill Settings
• Then, you can select On or Off for paperless billing

Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use My Holston to update your notifications preferences.

• Log in to your My Holston account
• Click on “Notifications”
• Click Manage Contacts to add or change email address and phone numbers
• Add email address or phone number
• Enter verification code to activate
• Click on Manage Notifications to update/change SMS and email alerts

For information on registering for My Holston, please visit [URL].

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.

Once you have your text and/or email addresses set up, do the following:

• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or E-mail options

• Log in to My Holston.
• Click Notifications
• Manage Notifications
• Billing or Service or Usage
• Select Text Message and/or E-mail options

Auto Pay is a convenient option to pay your bill each month.

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize [name] to withdraw funds from your selected account to pay your monthly bill on the due date.

No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your January bill and mail to: [address]

IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the new account number and [name] payment address listed on your [month] [year] bill. For other payment options, click here.

First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.

On the website:

• Click on Billing & Payments
• Click on Auto Pay Program on the sidebar
• Click on Sign Up for Auto Pay
• Accept the Terms and Conditions then follow the instructions.

On the app:

• Select Pay My Bill
• Select Auto Pay Program
• Follow the instructions above.

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your [name] bill.

On the website:

• Click My Profile
• Click on Manage My Stored Payment Accounts
• Follow the instructions to provide a bank account or card information.
• You can add multiple bank accounts and cards under your stored payment accounts.

On the app:

• Select Pay My Bill
• Select Stored Payment Accounts
• Select Add a Payment Method
• Select which type of card or bank account information you will provide
• Follow the instructions to provide a bank account or card information.