Become a Member and Obtain Service

Holston Electric Cooperative is a not-for-profit, member-owned utility system that provides electric service. Anyone desiring service is required to become a member of the cooperative. 

Application for New Service

Please complete the application to request electric service from Holston Electric Cooperative. Service Requests are processed from 8 a.m. to 2 p.m. Monday through Friday. We need a minimum of 24 hours notice before service can be established. If you have any questions, or need assistance immediately, please contact our office at (423) 272-8821.

If you are renting or leasing your property, a rental agreement is required and service will not be processed until the documentation is received. If property is owned, proof of ownership or deed is required and service will not be processed until the documentation is received. Please email documentation to onlinerequests@holstonelectric.com.  Two forms of government issued identification are required prior to processing. 

 

Initial Fees

Membership –

Holston Electric Cooperative requires prospective members who wish to receive service to submit a membership application with the following information:

1.   Name, spouse information, mailing and service address, telephone numbers

2.   Social Security or relevant tax number(s) of member, spouse

3.   Contact Information, employment, government issued identification

4.   Statement of whether rental or owned, including a purchase agreement, copy of lease, or rent receipt

The applicant should be prepared to present a government issued photo identification and secondary identification at time of application.

Deposit

Residential-

The residential deposit amount is based on your credit history and is supplied by Online Utility Exchange.

All Others-

An amount up to twice the average monthly or estimated bill.  Any amount exceeding $500.00 may be satisfied by the member furnishing to Holston Electric an acceptable surety bond or irrevocable letter of credit on such terms and forms and forms as determined by management.

Connection Fee -

The initial connection fee is $25.00 for residential members.

Following these steps will help you through the requirements for locating/constructing a new electric service:

Please visit https://publications.tnsosfiles.com/rules/0780/0780-02/0780-02-01.20190918.pdf

to reference all Tennessee Department of Commerce and Insurance Division of Fire Prevention Rules concerning Electrical Installations

as adopted by reference to the National Electrical Code, 2017 edition, published by the National Fire Protection Association.

 

  1. Obtain your address from the count 911 information center:  Hawkins  (423) 272-8999          Hamblen  (4236) 581-1373

  2. You will need to purchase a sewer permit from the health department or the local city department where sewer service is available.  The sewer permit and your 911 address are required by the state wiring inspector.

  3. Contact Holston Electric Cooperative (HEC) Engineering Department at (423) 272-1007 and request a staking layout.  Your staking request should be completed in the name of the person who will be paying the electric bill.  You should refer to this same account name whenever inquiring about this job.

  4. After the staking layout is finished, the staking engineer can tell your costs for aid to construction and connection and meter set fees. Additional fees for service deposits and permits will be determined and due upon application for service by Holston Electric’s Consumer Service Department.  Engineers are unable to quote these items during the staking layout process.

  5. Please wait a minimum of 72 business hours after the staking engineer has visited, and then visit the HEC office in Rogersville, Church Hill, or Russellville to complete an application for service and pay the HEC deposits and fees.

    1. Purchase your state electrical and residential permits online through self-service at core.tn.gov.

    2. Speak with your electrician to determine required permits to be purchased, or you may request the electrician purchase the permits on your behalf through core.tn.gov.

    3. Please visit the online system at core.tn.gov to create an account.  You will use this account to purchase your permit, including printing your permit and requesting all of your inspections.

    4. On the left side of the screen under "New User", select "Register a new account."

    5. To purchase a permit:

      • Select "Apply for a New Type of License, Permit or Registration."

      • Then select "Permits - Electrical and Residential."

      • Choose the application for the permit you wish to purchase.

      • When selecting a service provider select “1247 Holston Electric Cooperative.”

      • Follow the steps to complete the application.

      • Click on pdf to print your Application Summary (Refer to image A on the right) and retain file #, as this is required to schedule your inspection.

      • Submit payment.

  6. Please do not hesitate to contact the Permits and Licensing team at (615) 741-7170 or by email at SFMO.permits-licensing@tn.gov if you have any questions. The state inspector will notify HEC when the wiring is approved and ready for connection.

  7.  Upon submission of payment, you will be redirected back to the Quick Start Menu.  At this time, you will need to select “Manage your License, Permit or Registration Information” and “Request Inspection.”

    • Inspections can only be requested within 7 days of the project being ready for inspection.  Therefore, you may need to log back in at a later date to manage your permit and request an inspection. (Refer to image B on right).

    • Requests must be entered a minimum of 24 hours prior to the preferred date of inspection.

    • Inspectors have 72 business hours from requested date to perform Electrical inspections.

    • Inspectors have 24 business hours from requested date to perform Footer/Slab inspections.

    • Inspectors have 72 business hours from requested date to perform rough-in and final inspections. ​​​​​​

  8. While requesting an inspection, an area is provided for special instructions. (Refer to image C on the right).  Examples of special instructions include descriptions of the type of permit:  final rough-in, service release, etc. Please include other special inspection instructions such as:  rough-in footer, rough-in wiring, final reconnect.  Upon submitting your request, you will be redirected to a confirmation page acknowledging your request is complete.

  9. After the inspection is performed, you may call the HEC Construction Department at (423) 272-1098 to receive a tentative date for service connection.  Please refer to the original account name when obtaining information.

  10. Service connections are scheduled on a first-come first-serve basis, and are built as soon as a crew becomes available, (usually within 1 to 2 weeks).  If the new service is for a NEW single-wide or double-wide manufactured home, you are now ready for electric service.  Previously owned manufactured homes that have been moved will require a service release inspection. Steps 10 and 11 do not apply to your service request.

  11. If the new service is a site built home and you now have a temporary service, contact HEC Engineering Department at (423) 272-1007 to determine the meter location before wiring the house.  The engineer will prepare a work order for the permanent service.

  12. After the meter location is marked, permanent wiring can begin in the house.  You must purchase a rough-in permit, a final permit, HVAC permit, (additional permits may be required) and schedule each inspection with the state wiring inspector as you become ready.

  13. The state inspector will notify the HEC Construction Department when all inspections are complete.  At this time the permanent service work order will be scheduled with the Construction Department. 

 

To help us serve you better, please remember to refer to the same account name throughout this process.