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Employment

 

When employment opportunities become available at Holston Electric Cooperative, they are published in the classified ads section of local newspapers.

Anyone interested in an advertised position must complete the attached job application, or applications are available at our Rogersville office at 1200 West Main Street.

Applications and resumes will not be accepted unless there is an active job opening.

 

 

HOLSTON ELECTRIC COOPERATIVE

 

POSITION:                                           BROADBAND PLANT MANAGER

 

REPORTS TO:                                     GENERAL MANAGER

 

JOB DESCRIPTION

The Broadband Plant Manager is responsible for CATV, ISP and telephone services which includes keeping current on product knowledge; responding to customer inquiries and the establishment of day-to-day tactical planning for outside plant and back office operations; controlling and planning daily work activities of outside plant technicians; maintaining a safe and orderly workflow for technician’s daily assignments; and coordinating subscriber work orders and service calls. The Broadband Plant Manager will also provide the General Manager with monthly departmental updates and progress reports; provide oversight and assist in preparing and staying within annual budget; and maintain and possess a professional attitude and provide professional expertise.

 

RESPONSIBILITIES

  • Responsible for compliance and enforcement of all applicable safety, security, and environmental rules and regulations, and company policies and procedures.

  • Oversee start-up operations for CATV, Internet, and telephone on FTTx infrastructure.

  • Responsible for creating and maintaining positive and professional customer service relations with customers and staff.

  • Maintain technical integrity of outside plant and back office applications, in compliance with FCC specifications.

  • Maintain proper NESC codes in all phases of work.

  • Cross-train other technicians with working knowledge of outside plant.

  • Establish HEC outside plant policy and procedures.

  • Supervise subordinates and administer work schedules.

  • Gather and coordinate existing interdepartmental procedures of HEC and integrate HEC operations.

  • Identify and recommend solutions for outside plant procedures and customer service issues.

  • Proper operating knowledge of FTTx and test gear.

  • Provide guidance and assistance with system troubleshooting.

  • Complete supervision of contractor Fiber Optic design system expansions.

  • Administer oversight of contractors.

  • Work with Director of Engineering and Director of Information Technology in the design of the new system extensions.

  • Maintain and expand proficiency of computer/networking operations and provisioning.

  • Administer FTTx system design, construction, and restoration procedures.

  • Problem analysis and resolution.

  • Business Development.

  • Attend and provide expertise at management meetings.

  • Research and recommend employee training.

  • Prepare and follow approved annual budget.

  • Seek to stay abreast of new technology to ensure best practices for operations.

  • May be required to attend certification training and seminars.

  • Familiarity and compliance with FCC reporting requirements.

  • Dependability/Attendance – Subject to working overtime on short notice.

  • Perform other duties as assigned or requested, whether scheduled or on an emergency basis.

  • Lead special projects or other duties as assigned by the General Manager.

 

MINMUM EDUCATION AND EXPERIENCE

  • College degree in Business or Engineering and/or 5 years of relevant equivalent work experience in the telecommunications industry.

  • Certifications in fiber-optics.

  • Minimum of 5 years hands-on fiber optic experience and knowledge.

  • 2-4 years management and supervisory experience preferred.

  • Must possess operating and maintenance knowledge of FTTx operating processes and procedures.

  • Minimum of 5 years of experience with ISP and Telephony operations and maintenance.

  • Advanced computer skills that apply a high degree of working knowledge/networking operations and provisioning.

  • In-depth knowledge of telecommunications safety rules and regulations.

  • Knowledge of and familiarity with NESC rules and regulations.

  • Competencies include leadership skills, presentation/communication skills, multitasking/coordinating, analytical skills, influencing/negotiating and supervisory skills.

  • Attention to detail and time management skills to ensure deadlines are met.

  • Ability to interact with customers and co-workers in a positive and effective manner.

  • Good understanding of the organization’s goals and objectives.

  • Able to effectively prioritize tasks in a high-pressure environment.

  • Strong customer focused service mentality.

  • Experience working in a team-oriented, collaborative environment.

 

WORK CONDITIONS

  • On-call availability.

  • Sitting for extended periods of time.

  • Frequently stand and walk to access areas of the facility while performing job duties.

  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

  • Occasional stooping, kneeling, or crouching.

  • Occasional lifting and transporting of moderately heavy objects, such as office equipment or supplies.

 

OFFICE HOURS:                  Monday through Friday from 8:00 am to 5:00 pm.

 

MUST POSSESS AND BE ABLE TO MAINTAIN A DRIVER’S LICENSE;

MUST BE INSURABLE BY HEC’S INSURANCE CARRIER.

APPLICANT MUST PASS DRUG SCREEN AND PHYSICAL.

APPLICANT MAY BE REQUIRED TO TAKE JOB RELATED PRE-EMPLOYMENT TESTS.

A CREDIT AND BACKGROUND CHECK MAY BE REQUIRED.

 

 

APPLICATIONS WILL BE ACCEPTED THROUGH MARCH 5, 2018.

 

ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS.

 

 

Download Application Here

 

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